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How rajaindi Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you use rajaindi, how we store it, and what rights you hold over it.

Account data protectedDANA, OVO, GoPay payment data handled securelyYour rights clearly statedContact path for data requestsCookies disclosed
rajaindi How rajaindi Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We keep your data safe through a combination of technical controls and clear internal rules on who can access what. Our approach covers four areas every account holder should know about: payment data handling, cookies, account security, and your right to request changes at any time.

Payment Data Handling

We share only the minimum data required with DANA, OVO, or GoPay to process your transaction. We do not store full payment credentials on our servers after a session ends.

Cookies and Tracking

We use session cookies to keep you logged in across pages and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security Controls

Your account is protected by password hashing and OTP verification on login. If we detect an unusual sign-in pattern, we prompt a second verification step before granting access.

Data Correction Rights

You can request a correction or deletion of your personal data at any time through live chat or email. We aim to confirm receipt within two business days and resolve most requests within the period required by applicable law.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to access, correct, or delete your personal data, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account email so we can locate your records quickly and respond to your request.

Live Chat Open the live chat window inside your account dashboard and select the Privacy or Account Data option to submit your request directly to our team.
Email Support Send a detailed data request to our support email address. Include your registered email and the specific data action you need — access, correction, or deletion.
Account Help Centre Your account settings page includes a dedicated data request form where you can flag privacy concerns or ask for a copy of the personal data we hold on file.

Common Questions About Your Privacy Rights

These are the questions we get most often about how we collect, use and protect your data. If your question is not here, contact our support team through live chat or email and we will respond as quickly as we can.

We collect your name, email, date of birth, and the payment method you register — DANA, OVO, or GoPay. We also log device identifiers and session activity to protect your account from unauthorised access.

We share data only with payment processors like DANA and OVO, and only the minimum needed to complete a transaction. We do not sell your personal information to advertisers or unrelated third parties.

Once your account is closed, we delete or anonymise personal data in line with our retention schedule. Certain records may be kept longer where applicable law requires it, but only for that purpose.

Yes. Submit a data access request through live chat or the account help centre form, quoting your registered email. We will confirm receipt and provide your data within the timeframe required by applicable law.

Session cookies keep you logged in; analytics cookies help us improve how the lobby works. You can adjust or block cookies through your browser settings, though some account features may not work without session cookies.

Contact our support team immediately via live chat or email. We will investigate, secure your account, and reset your credentials. Change your password and check your OTP settings right away as a first step.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.