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What You Agree To When You Open an Account

These terms set out how your rajaindi account works — what we allow, what we ask of you, and how disputes get handled. Access and eligibility depend on local law and are available only where permitted in your region.

Account holder rulesDANA, OVO, GoPay payment termsEligibility by regionAccount suspension conditionsHow to raise a dispute
rajaindi What You Agree To When You Open an Account
TERMS CONTACT PATHS

Ask Us About Any Rule You Are Unsure Of

If any part of these terms is unclear — whether it concerns your DANA withdrawal timeline, account suspension criteria, or eligibility in your region — our support team can walk you through it directly. We respond through live chat and email; check the contact page for current availability windows.

Live Chat Reach us through the live chat widget on any page. It is the quickest path for account-specific terms questions, especially around payment verification or account status.
Email Support Send a detailed query to our support address for written responses on formal terms matters, including account closure requests or records of previous communications.
Account Help Centre The help centre covers common terms scenarios — from how OVO and GoPay transaction limits apply to your account, to what triggers a manual review on a withdrawal.
HOW WE HANDLE THIS

How rajaindi Applies These Terms to Your Account

We enforce these terms consistently across all accounts, regardless of payment method or device. Here is how we handle the areas that matter most to you as an account holder.

Account Security

Your account is protected by password authentication and OTP verification on login. Do not share credentials. Any access from an unrecognised device triggers a security prompt before the session continues.

Payment Rules Enforcement

Deposits and withdrawals via DANA, OVO, and GoPay must match the verified account name. Mismatched wallet names will hold the transaction pending a manual identity check.

Data Retention Policy

We retain your account data for as long as your account is active and for a period after closure as required by applicable law. You may request a summary of stored data through our support email.

Requesting a Terms Change Review

If you believe a terms update affects your existing account rights, contact us within 14 days of the published change. We will review your case and respond in writing through your registered email.

Questions We Get Asked About These Terms

Real questions from account holders about how these terms work in practice — covering payments, account actions, and your rights as a registered user.

The core account terms stay the same regardless of which e-wallet you use. DANA, OVO, and GoPay each carry their own transaction rules on top of ours, which may affect processing steps.

Depending on the nature of the breach, we may restrict withdrawals, suspend the account temporarily, or close it permanently. You will receive a notification to your registered email explaining the reason.

We send a notification to the email address registered on your account whenever we publish a material update. Continuing to use your account after that notice counts as acceptance of the revised terms.

No. Payments must come from a wallet registered in your own verified name. Third-party wallet transactions will be flagged and held until identity verification is completed successfully.

Send a written request to our support email from your registered address. We will confirm receipt and process the request according to applicable data-handling requirements and our internal review timeline.

No — the same terms apply whether you access your account through a mobile browser or a desktop session. Device type does not change your account rights, obligations, or payment processing rules.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.